Shipping policy

At GizmoGlow, we strive to deliver your orders promptly and securely. This Shipping Policy outlines how we process and deliver your purchases. Please read carefully to understand our shipping procedures.

Order Confirmation and Shipping

Goods will be supplied as shown in your order confirmation, sent via email upon purchase. As a dropshipping retailer, we coordinate with trusted suppliers to fulfill your order, ensuring compliance with Australian Consumer Law (ACL).

Delivery Timeframes

We aim to meet estimated delivery times, but delays may occur due to factors beyond our control (e.g., carrier delays during peak periods). Please allow:

• Processing: 1–3 business days.

• Standard Delivery: 4–10 business days within Australia.

• Express Delivery: 2–5 business days (where available).

• Peak Periods: Up to 10 business days for both standard and express shipping.

• International Supplier: 5-21 business days 

Delivery estimates are not guaranteed, and GizmoGlow is not liable for delays caused by external factors.

Shipping Costs

Shipping costs are calculated at checkout based on your order and delivery location:

• Standard Shipping: Free on qualifying orders; otherwise, fees apply as displayed.

• Express Shipping: Available in select areas for eligible orders, with costs shown at checkout.

• Bulky/Special Orders: Additional charges may apply. If applicable, we’ll contact you with a custom shipping quote before processing.

Delivery Process

We use trusted carriers like Australia Post and Sendle. You’ll receive a tracking link via email once your order is dispatched. Some orders may:

• Be left in a safe place at the delivery address without a signature, per Australia Post’s standard practices.

• Require a signature upon delivery. It’s your responsibility to ensure someone is available to accept the package.

GizmoGlow is not responsible for:

• Delays after a delivery attempt within the stated timeframe.

• Missing parcels signed for by any party (whether you or someone else).

• Parcels left at your selected location with your explicit authority to the carrier (e.g., “authority to leave” instructions).

• Lost or missing parcels where authority to leave was provided.

Delivery Issues

If your order arrives damaged or is lost, notify us within 7 days of delivery (or expected delivery) at contact@gizmoglow.com.au or 0431 205 711 (Mon–Fri, 9 AM–5 PM AEST). Provide photographic proof of damage where applicable. We’ll address issues in line with our Refund Policy and ACL obligations.

Shipping Restrictions

As the buyer, you are responsible for ensuring your purchased items comply with Australian laws and regulations. For example, certain products may be restricted due to safety, customs, or other legal requirements. GizmoGlow is not liable for items rejected or seized due to non-compliance.

Changes to Shipping Options

GizmoGlow reserves the right to modify, change, or discontinue delivery options at our discretion. Any changes will be reflected on our website.

Contact Us

For shipping inquiries or assistance:

• Email: contact@gizmoglow.com.au

• Phone: 0431 205 711 (Mon–Fri, 9 AM–5 PM AEST)

• Live Chat: Available on GizmoGlow.com.au during business hours

We aim to respond within 1–2 business days. Thank you for shopping with GizmoGlow!

This Shipping Policy complies with ACL and was last updated on October 22, 2025. We may update this policy, with changes reflected on our website. Your statutory rights under ACL remain unaffected. For information on data handling related to shipping, see our Privacy Policy. Stay informed by subscribing to our newsletter for updates on promotions, new products, and policy changes.