Frequently asked questions
When will my order be delivered?
Processing Time:
- Orders are typically processed and dispatched within 1–2 business days after payment is confirmed.
Estimated Delivery Times:
- Victoria (VIC): 3–5 business days
- New South Wales (NSW), South Australia (SA), Australian Capital Territory (ACT): 4–8 business days
- Queensland (QLD), Northern Territory (NT), Western Australia (WA), Tasmania (TAS): 7–10 business days
Total Timeframe (Order to Delivery):
- VIC: ~5–8 business days
- NSW, SA, ACT: ~6–11 business days
- QLD, NT, WA, TAS: ~9–13 business days
Please note that these are estimated timeframes and may vary during peak periods or due to courier delays.
Can I Return my product?
Orders can be returned or exchanged within 30 days of receiving the parcel, providing they are in original, resalable condition.
What can I do if my item (or part of it) is damaged?
We work hard to deliver your items without damage. Orders can be returned or exchanged within 30 days of receiving the parcel, providing they are in original resalable condition.