Shipping and Return Policy
Shipping Policy
At GizmoGlow, we strive to deliver your orders promptly and securely across Australia. We comply with Australian Consumer Law (ACL) requirements, ensuring transparent information about delivery times, costs, and responsibilities. Below are the key details of our shipping process:
Shipping Methods and Carriers
- We use reliable carriers such as Australia Post, Sendle, or other trusted partners to handle deliveries.
- Standard shipping is our default option, with express shipping available at checkout for an additional fee (if selected).
- All shipments are trackable, and you'll receive a tracking number via email once your order is dispatched.
Shipping Costs
- Shipping fees are calculated at checkout based on your order's weight, dimensions, and delivery location.
- Free standard shipping applies to orders
- We do not ship internationally at this time; orders are limited to Australian addresses.
Delivery Times
- Orders are typically processed and dispatched within 1-3 business days (Monday to Friday, excluding public holidays) after payment confirmation.
- Standard delivery within Australia takes approximately 4 -8 business days, depending on your location (e.g., faster for metro areas like Sydney or Melbourne, longer for rural or remote regions).
- Express shipping reduces this to 2-5 business days.
- Please note that delivery times are estimates and may be affected by factors beyond our control, such as carrier delays, weather, or peak periods. We aim to notify you of any significant delays.
Order Tracking and Updates
- Once shipped, you'll receive an email with your tracking details. You can monitor your package via the carrier's website.
- If your order hasn't arrived within the estimated timeframe, contact us at gizmoglow.au@gmail.com with your order number for assistance.
Damaged, Lost, or Incorrect Items
- Under ACL, if goods arrive damaged, lost in transit, or do not match your order, you are entitled to a remedy such as a refund, replacement, or repair.
- Inspect your package upon delivery. Report any issues within 7 days of receipt by emailing us with photos and details.
- We will investigate with the carrier and provide a resolution, which may include covering return shipping costs if the issue is our fault.
- For lost packages, we require confirmation from the carrier before issuing a refund or resending.
We recommend reviewing your shipping address carefully at checkout, as we are not responsible for errors in the provided details. If you need to change your address after ordering, contact us immediately—changes may not always be possible once dispatched.
Return and Refund Policy
We want you to be completely satisfied with your purchase. Our return policy complies with Australian Consumer Law (ACL), which provides consumer guarantees for products to be of acceptable quality, fit for purpose, and matching their description. We also offer voluntary returns for change of mind to enhance your shopping experience. Please note that proof of purchase (e.g., order confirmation email or receipt) is required for all returns.
Returns for Faulty or Incorrect Items (ACL Consumer Guarantees)
- If a product is faulty, damaged, not as described, or fails to meet consumer guarantees, you are entitled to a remedy.
- Remedies may include a full refund, replacement, or repair, depending on the issue (e.g., repair for minor faults, refund or replacement for major ones).
- Contact us at gizmoglow.au@gmail.com within 30 days of receipt with details, photos, and your order number. We'll guide you through the process and may provide a prepaid return label.
- Refunds will be processed to your original payment method within 10-15 business days after we receive and inspect the item.
Change of Mind Returns (Voluntary)
- We offer a 30-day change of mind return period from the date of receipt for most items, provided they are unused, in original condition and packaging, with all tags and accessories intact.
- You are responsible for return shipping costs unless the return is due to our error.
- Non-returnable items include: perishable goods, custom or personalized products, personal care items (for hygiene reasons), hazardous materials, sale/clearance items, and digital downloads or gift cards.
- For EU customers (if applicable via Australian sellers), a 14-day cooling-off period applies under relevant laws.
- To initiate a return, email us with your order number and reason. We'll provide instructions and may approve an exchange instead of a refund if preferred.
Refund Process
- Refunds exclude original shipping fees unless the return is for a faulty item.
- Once we receive and approve the returned item, refunds are issued within 10-15 business days. Processing times may vary by payment method (e.g., credit cards may take longer due to bank policies).
- If you received a damaged or incorrect item, we may cover return shipping—include evidence in your request.
Exchanges
- Exchanges are available for size, color, or style variations (subject to stock). Follow the same process as returns, and place a new order if needed while we process your return.
If you have any questions about our policies, contact us at gizmoglow.au@gmail.com. These policies do not affect your statutory rights under ACL. We reserve the right to update them, with changes posted on our website.